FAQ

Deposit Policy

A deposit is required to confirm all custom tailoring orders. The standard deposit is 50% of the total order value ...
Return & Exchange Policy

Returns or exchanges are accepted only if the item differs significantly from the approved design, measurements, or contains manufacturing defects. ...
Quick Policy Summary

50% deposit required to confirm orders. Free alterations within 7 days for shop-related issues. No returns or exchanges on correctly ...
Production & Delivery Policy

Estimated completion and delivery dates will be provided upon order confirmation. Delivery times may be affected by unforeseen circumstances, including ...
Warranty Policy

We provide a 30-day warranty on stitching, seams, zippers, buttons, and workmanship defects. The warranty does not cover normal wear ...
Payment Policy

We accept cash, bank transfer, and other approved payment methods. The remaining balance must be paid before or upon delivery, ...

Measurement & Size Confirmation Policy

Customers are responsible for reviewing and confirming all measurements before production begins. For online orders, customers must provide accurate measurements. ...
Order Cancellation Policy

Orders may be canceled before fabric cutting or production begins. Once production has started, cancellation fees may apply to cover ...
Alteration Policy

Free alterations are provided for any sizing or workmanship issues caused by the shop. Complimentary alterations must be requested within ...
Customer Support & Complaints Policy

Customers may contact us through phone, email, or social media channels for assistance. We aim to respond to all inquiries ...
Privacy Policy

Customer information, including measurements, contact details, and payment information, will be kept confidential. Personal data will not be shared with ...